Cyber Week is historically the most important week for TeamSPS, and during this time we give special attention to our systems and customers while executing on a hypercare playbook. Working remotely this year brought forth some extra challenges in execution. The following are few ways we were able to adapt our hypercare playbook to accommodate our team being fully remote.
Hypercare lounge is open. Using Zoom, we recreated the in-office feel by keeping a channel open at all times for the team to gather.
I am so grateful that SPS Commerce believes in the future of Women in Technology, and is demonstrating that support by sending 17 SPS women from the Technology team to the first ever virtual Grace Hopper Celebration. I can’t wait to share this experience with my teammates and learn from attendees around the globe later this month! Megan Tischler